Company: NETFLEX SOLUTIONS LTD
Website: https://nextflex.co.uk
Email: info@nextflex.co.uk
Registered Address: 2 Frederick Street, London, WC1X 0ND, United Kingdom
1. Introduction
At NETFLEX SOLUTIONS LTD, we are committed to delivering high-quality cloud solutions, services, and support. We aim to ensure satisfaction for all customers. However, if you are not completely satisfied with our service or digital product, we offer return and refund options under specific conditions detailed below.
2. Eligibility for Returns and Refunds
We offer returns and refunds on eligible services and products, primarily digital services, under the following conditions:
The request is made within 14 days of the initial purchase or service delivery.
The product or service was not used extensively or fully consumed.
There is a valid reason for dissatisfaction (e.g., non-performance, delivery errors, or technical issues we failed to resolve).
Custom or fully delivered services may not be eligible unless agreed upon in writing.
3. Non-Returnable and Non-Refundable Items
Certain items and services are non-refundable, including:
Fully delivered or custom-developed software
Completed cloud setups, integrations, or migrations
Consulting sessions already delivered
Subscription-based services past the first billing cycle
Services consumed beyond 30% of the project milestones
Third-party services or licenses provisioned by us on your behalf
4. Refund Process
If you are eligible for a refund:
Submit a written request to info@nextflex.co.uk with your order number and a detailed reason.
Our team will review your request within 5–7 business days.
If approved, we will notify you of the refund status.
Refunds will be processed to the original method of payment within 7–10 business days.
5. Service Modifications and Partial Refunds
Instead of a full refund, in some cases we may offer:
Service credit towards future purchases
Partial refunds based on unused portions of the service
Replacement or revision of unsatisfactory deliverables at no extra charge
6. Late or Missing Refunds
If your refund hasn’t been received:
Check your bank or payment account again.
Contact your credit card company or payment processor—some delays may occur.
If after 10 business days you haven’t received your refund, contact us at info@nextflex.co.uk.
7. Cancellations
Customers may request cancellations for ongoing or subscription services before the next billing cycle. If cancelled:
No further charges will be applied.
You may continue to access services until the end of the billing period.
Refunds are not applicable for the ongoing cycle after renewal.
8. Exceptions
Refunds may be denied under the following circumstances:
Violation of our Terms of Service or Acceptable Use Policy
Misuse or unauthorized modification of our digital solutions
Requests made after 14 days (unless legally entitled)
Requests lacking clear evidence of non-performance
9. Contact Us
We value your business and are here to help. If you have questions regarding your return, refund, or eligibility, reach out to:
NETFLEX SOLUTIONS LTD
📧 Email: info@nextflex.co.uk
🏢 Address: 2 Frederick Street, London, WC1X 0ND, United Kingdom
